Returning your vehicle
When your finance agreement is nearly over, you’ll be pleased to know you’ll have a range of options besides simply returning your vehicle. Just choose the one that suits you best.
Buying your vehicle
If you're eligible, you or a friend or family member could buy your current vehicle
Extending your contract
If your agreement ends within three months but you'd like to extend it, we can help
Returning your vehicle
If you no longer require your vehicle, you can return it in line with the instructions below
Before we collect your vehicle
We ask that you prepare your vehicle for collection:
- Ensure all items that you received with the vehicle are present (spare keys, charging cables, book packs, etc.)
- Make sure the vehicles MOT is valid, and exceeds the collection date by at least 2 days
- Clean the vehicle inside and out, and fill at least a quarter tank of fuel (or a full charge for EVs)
- For data-protection, you must clear on-board computers of any personal/business data. If you have any questions about preparing your vehicle for collection, you can speak to our experienced team at firstname.lastname@example.org.
What we look for during collection
One of our trained inspectors will carry out an inspection of your vehicle, before an Alphabet driver collects it. It's vital that you are present when our appointed logistics company inspects your vehicle, as you'll be required to sign the report and confirm that you agree with the stated return condition.
It is your responsibility to return your vehicle in a legal, roadworthy condition. This means it should not have:
- An expired MOT
- A flat battery
- Any tyre tread below 1.6mm, or punctured
- Warning lights displayed on the dashboard
- Windscreen chips over 10mm in the driver's line of sight
- Windscreen chips over 40mm out of the driver's line of sight
Failure to prepare your vehicle accordingly may result in a failed collection, which will incur a charge of £144 (incl. VAT). You can access the BVRLA Fair Wear & Tear Guidelines here.
You may be charged for any mileage in excess of the agreed total in your finance agreement. This will be recalculated if you are ending your contract early.
If you return your vehicle after the contract end date, you'll receive an invoice each month to cover late hire charges. You can find more information about these in your finance agreement.
Damages and replacements
Upon inspection of your vehicle, any damage beyond fair wear and tear and any missing items will be subject to charge. We use the BVRLA industry standard to determine fair wear and tear. You can see our full list of damage recharges here.
As your contract ends, you have a few different options available. These include extending your contract, buying your vehicle, or returning it to us. You can find out more about each of these options at the top of this page, by emailing us on email@example.com or by calling 0370 0120 392.
To collect your vehicle, we need a minimum of 3 working days’ notice from receipt of your collection request. To make your request, please complete the form above with your collection details.
We will need at least 48 hours’ notice to cancel your booking. If you cancel your appointment with less than 48 hours’ notice, you may be liable for any charges relating to the cancellation. Your contractual obligations may also still apply, so please contact us at firstname.lastname@example.org or on 0370 0120 301 (using Option 9) to discuss how you may be affected.
If we cancel the appointment, you will not have to pay for any charges relating to the cancellation and subsequent arrangements will be made directly with you.
Please note; if your vehicle collection is delayed for any reason, you will remain liable for any damage or excess mileage charge in accordance with the terms of your agreement. You will also have to pay for any parking fees, fines or storage costs that are incurred while the vehicle is in your possession.
The British Vehicle Rental & Leasing Association (BVRLA) are the UK trade body for companies engaged in vehicle rental, leasing and fleet management. The BVRLA provides an industry-wide accepted standard that defines "fair wear and tear" as wear and tear that occurs when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment, negligent acts, or omissions.
For more information, and access to the guides please click here: https://www.alphabet.com/en-gb/bvrla. Our pricing matrix can also be found here and is subject to regular review.
If you wish to retain your private (cherished) plate, please contact our Cherished Plate Team by email on Cherishedtransfers@alphabet.com or call 0844 264 3004. We advise that you start the process at least 2 months before your contract end date.
If you want to extend your contract so that you can continue to use the vehicle and keep your cherished plate, please email email@example.com or call 0370 0120 392 to discuss your options.
If you're happy to relinquish the cherished plate, please either complete the vehicle collections form above or email firstname.lastname@example.org to arrange a collection.
If you have another question, or you need any further information, please either email the team on email@example.com or call on 0370 0120 301 and select Option 9.