FAQ Frequently asked questions We have the answers Our FAQs provide answers to frequently asked questions relating to leasing, lease aggreements and the services as part of full-service leasing. Please see the following categories for detailed answers to a range of different questions. Alphabet AlphaDrive AlphaElectric AlphaGuide Fines FERI Vehicle return/exchange IFRS My agreement/vehicle Quote Accident/loss or damage Invoice Tyres Service Fuel Card Termination of the lease agreement WLTP Questions? We are happy to help! You can reach us by phone Monday to Friday from 8.00 a.m. to 5.30 p.m. +41 58 269 65 67 (for customers) +41 58 269 67 54 (for dealers/service partners) firstname.lastname@example.org Contact us directly!